SHIPPING & RETURNS

SHIPPING POLICY

PLACING AN ORDER

We aim to offer a speedy despatch for every item listed on our website, but in order to offer a larger range all items are not always stocked directly at Amity Cycles. Some items are ordered in from a supplier as required, which will delay despatch by 24 hours whilst we wait for them to arrive with us. Some of our suppliers will send orders directly to you to speed things up but we will keep you posted every step of the way.

 

DELIVERY

We charge £4.99 for our standard UK delivery service for orders under £50, delivery is free if you spend over that. International orders are charged at a standard rate £9.99 but there may be additional customs charges that we are not responsible for. We will never mark a order value lower to avoid such charges. 

APPAREL / ACCESSORIES RETURNS

 

All UK orders will be accepted back up to 7 days from order receipt. All items must be in original packaging with tags in an unused condition. We are not responsible for the return shipping cost and if items are damaged or not in original condition no refund will be made.

 

Helpful return notes:

  • Please do not remove tags or labels from an item. Unfortunately if tags are removed, we will not be able to accept the return

  • Retain the packaging that protected an item, and return it along with the item

  • Items should be unworn (apart from an initial try on or examine) and as new

  • Steer clear of strong perfumes or deodorants that may leave a scent or mark on apparel when trying on

 

Exchanges

We do not offer an exchange service, but you can easily place a new order, and relax in the knowledge that we will refund your returned item(s) speedily and efficiently.

 

BIKE RETURNS

How to send back an unwanted bike or frame.

We really hope that you love your new bike or frame. If you do have to return it, then please contact us within 48 hours and before you send it back. You'll have to cover the cost of shipping the return to us, but apart from that, as long as it comes back to us in the same condition we sent it out to you, then all will be fine. Please note that if you have taken the bike or frame out of its box, then it's really important you repack it carefully so that it comes back to us in the same condition in which we shipped it. 

CUSTOM BUILDS AND SALE ITEMS

 

We do not accept returns on custom items such as bike builds and custom wheels. Sale items also cannot be returned for refund. 

Repayments

Refunds will be processed back to your original method of payment, and can take up to 10 working days to arrive depending on your bank’s policies.

WARRANTY

Problems with your item(s)

We stand by all of the products we sell at Amity, sometimes however issues can occur. If one of your purchases fails to meet your expectations, performs less than admirably, or unexpectedly fails during use, then please contact us immediately to arrange a return.

© 2018 by Amity Cycles. 

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